Guides and Frequently Asked Questions

Helpful Videos

Fitbit scales

Trouble setting up your scale?

1. Fitbit Account & App

To begin, you must have a Fitbit Account and the most recent version of the Fitbit app. If you are creating a new Fitbit account, don’t forget to open the confirmation email from Fitbit and confirm your account.

2. Setup Scale on Fitbit App

Select the icon in the top-left corner of Fitbit’s app, select “+ Set up a Device”, find your scale and follow Fitbit's steps. Weigh yourself. If you have the “Air” scale, remember to be on the “Today” screen in Fitbit’s app when doing so.

3. Permissions

In the Digbi app scale setup process, you will be asked to login to your Fitbit account. Once you login, you will be taken to a permissions page, where you will need to share “All” of your Fitbit data with Digbi Health.

4. Send Weight to the Digbi App!

For us to verify that your scale is connected, we need to receive your weight from Fitbit (it can take 2-3 minutes for your weight to send). Please reweigh yourself if your weight doesn’t update in the weight-bubble in the Digbi app.

Stuck on this Fitbit screen trying to connect your scale?

If you have an Aria 2 scale (not the Air scale), put your phone into airplane mode. Then on your phone, turn your wifi and bluetooth back on and load this page again.

Weight not updating in your Fitbit weight log?

Goto fitbit.com/weight. Login, and delete your most recent weight from the weight page. Step on your scale again. Fitbit should begin receiving your weights again.

Which scale do you have?

Fitbit Aria 2

Fitbit Aria Air

FAQ's

Kits & Samples

How long will it take for my kits to arrive?

Your kits should arrive within 2-5 business days. After you submit your samples and send them back to the lab in the prepaid envelope provided, it will take 4-6 weeks for you to receive your report. So the quicker you take your sample and return it, the quicker you get your results.

How does my spit become a report?

From a simple buccal swab we get samples of your DNA, or your “genes” - a roadmap of your biology that you were born with. Your DNA encodes everything about you. This includes both physical features (like how tall you are or your eye color) and also highly specific traits (like whether beer tastes bitter or whether you think your pee smells funny after you eat asparagus).

We curate the latest in wellness and genetics research to produce a report about what your genes say about your health, body, and wellness.

How does my stool become a report?

Millions of different kinds of bacteria live in your gut. We sample your stool using a non-invasive at-home kit. You simply take a swab of your toilet paper when you go to the bathroom. From this sample, we get a snapshot of what kinds of bacteria specifically inhabit you.

Then, using the latest in wellness and microbiome research, we send you a gut microbiome analysis report that will explain what your stool says about your health.

Do I have to get my blood drawn?

No, but providing us with updated blood marker results will allow us to tailor the best nutrition plan for your biology.

Other

Will my insurance cover the program?

Possibly. If you are insured with Blue Shield of California and answer a few simple questions, you may qualify. Reach out to digbi@digbihealth.com for more details.

Can I use Digbi Health instead of a doctor?

While Digbi Health plans and recommendations are based on strong, curated research, it cannot replace the care of your licensed physician. However, we have partnered with several healthcare professionals. Please reach out to digbi@digbihealth.com if you would like to take part in a medically supervised weight loss or diabetes management program.

How secure is my data?

We have a number of methods to keep your information safe. These include securely monitored and HIPAA compliant websites, encrypted hard drives, and limiting the number of people with access to your data.

Questions?

Have any questions? Please feel free
to reach out and contact us.