Refund & Cancellation Policy
Annual subscriptions and costs of kits and processing are charged over 12 monthly payments. You can cancel Digbi Health subscription products, penalty-free for any reason, within 24 hours of purchase. Once 24 hours have passed, product-specific cancellation restrictions apply.
To cancel your subscription, please call 508-443-4424, use our live chat, or send an email to firstname.lastname@example.org.
Chat schedule: Monday to Friday, 6:00am–5:00pm PST
Phone schedule: Monday to Friday, 6:00am–3:00pm PST
Due to cost of testing, kits and laboratory sequencing being spread over multiple months, if you choose to cancel early within an active subscription you will be charged a cancellation fee of $250.
Note about cancellations and refunds:
- Refunds may take up to 24 hours to process and funds may take 3-5 business days to reflect in your bank statement
- We manufacture and ship orders on-demand based on your subscription date. If you cancel your subscription before your monthly renewal date, we will cancel your current and upcoming orders. Early cancellation penalties may apply.
- If you cancel your subscription after your monthly renewal date, we cannot cancel your order because we have already processed it; however, we will cancel all upcoming orders. Early cancellation penalties may apply.